LEGAL
Last reviewed [date] · Approved by [Director]
Privacy policy
How we collect, use and protect personal information from clients, website visitors and staff, under UK GDPR.
OUR COMMITMENTS
- We only collect what we need to reply, quote and run your contract
- We never sell your data
- You can ask to see, correct or delete your information
- Contact [data contact email] with any privacy question
LEGAL
Last reviewed [date] · Approved by [Director]
Terms & conditions
The terms that apply when you use our website and when we provide security services.
OUR COMMITMENTS
- Services are provided under a written agreement for each contract
- Notice periods and payment terms are set out in your quote
- Our liability is covered by our insurance [confirm limits]
- Governed by the laws of England and Wales
LEGAL
Last reviewed [date] · Approved by [Director]
Cookie policy
Which cookies our website uses and how you can control them.
OUR COMMITMENTS
- Essential cookies only, unless you agree to more
- Analytics only with your consent
- Change your choice at any time
LEGAL
Last reviewed [date] · Approved by [Director]
Data protection & CCTV
How we handle site plans, access codes, logs and any CCTV footage on your behalf.
OUR COMMITMENTS
- Used only to run your contract
- Access limited to the people covering your site
- Footage kept no longer than [X] days unless needed for an incident
- Securely deleted at the end of the contract
OPERATIONS
Last reviewed [date] · Approved by [Director]
Health & safety policy
How we keep our officers, your staff and the public safe on every site.
OUR COMMITMENTS
- A risk assessment for every site before work starts
- Officers follow your site inductions and rules
- PPE and first aid kit on every shift
- Accidents and near misses are reported and reviewed
OPERATIONS
Last reviewed [date] · Approved by [Director]
Quality policy
How we make sure every shift is delivered to the same standard — and keep improving.
OUR COMMITMENTS
- Written site instructions for every contract
- Hourly check-calls and incident reports
- Regular reviews with every client
- Certified to ISO 9001 and audited every year
OPERATIONS
Last reviewed [date] · Approved by [Director]
Lone working policy
How we protect officers who work alone, especially at night.
OUR COMMITMENTS
- Hourly check-calls on every shift
- Escalation if a check-call is missed
- Charged phone and emergency contacts for every officer
OPERATIONS
Last reviewed [date] · Approved by [Director]
Animal welfare policy
How we care for the dogs that work with our handlers.
OUR COMMITMENTS
- Dogs always under their handler’s control
- Suitable transport, rest and fresh water on every shift
- Regular vet checks and fitness to work
- Handlers trained in dog welfare
PEOPLE
Last reviewed [date] · Approved by [Director]
Equality, diversity & inclusion
Our commitment to treating everyone fairly — staff, applicants, clients and the public.
OUR COMMITMENTS
- Fair, consistent recruitment and promotion
- Zero tolerance for discrimination and harassment
- Reasonable adjustments where needed
PEOPLE
Last reviewed [date] · Approved by [Director]
Safeguarding policy
How we protect children and vulnerable adults our officers may meet on site or at events.
OUR COMMITMENTS
- Officers trained to spot and report concerns
- A named safeguarding lead [name]
- Concerns reported to the right authority quickly
CONDUCT
Last reviewed [date] · Approved by [Director]
Modern slavery statement
Our stand against forced labour and exploitation in our business and supply chain.
OUR COMMITMENTS
- Right-to-work checks for everyone we deploy
- Fair pay, paid on time
- We expect the same of our subcontractors
CONDUCT
Last reviewed [date] · Approved by [Director]
Anti-bribery & corruption
We don’t offer or accept bribes or improper gifts, in any form.
OUR COMMITMENTS
- Gifts and hospitality must be declared
- Applies to staff, partners and subcontractors
- Breaches lead to disciplinary action
CONDUCT
Last reviewed [date] · Approved by [Director]
Whistleblowing policy
How staff can raise concerns about wrongdoing safely.
OUR COMMITMENTS
- Concerns can go straight to the Director
- No one is treated unfairly for raising a concern
- Every report is investigated
CONDUCT
Last reviewed [date] · Approved by [Director]
Complaints procedure
How to complain, and what happens next.
OUR COMMITMENTS
- Acknowledged within [2] working days
- Full response within [10] working days
- Escalation to the Director if you’re not satisfied
- Every complaint logged and reviewed
